Enhance the Customer Experience
As part of our 2013 - 2016 Strategic Plan, we will focus on enhancing the customer experience at every turn. We are committed to ensuring our customers have useful, usable and enjoyable library experiences.
Goal 1: Provide exceptional service at each touch-point
- We will be preferred destinations and points of pride for our community.
- Our customer experience will consistently exceed expectations.
Goal 2: Provide ongoing opportunities for customers to have a voice in services and the direction of the library
- Customers will receive quick acknowledgement and feedback on their suggestions.
- Our customers will be recognized as valued contributors to our Web site
Goal 3: Make it easier and more convenient to interact with the library
- Increase the number of cardholders who actively use their library cards to access library resources.
- Maximize the customer's use of existing library resources and investments.