Hoopla Frequently Asked Questions | Richland Library Skip to content

Hoopla Frequently Asked Questions

What’s all the hoopla about?

Richland Library is pleased to offer cardholders downloadable movies, TV shows, music, eBooks, and audiobooks through hoopla. Get answers to frequently asked questions about the new service below and start streaming today!

What is hoopla?
Hoopla is a digital media service available to Richland Library cardholders that enables you to check out movies, videos, full music albums, and audiobooks. With hoopla there is no waiting list, you can borrow any title in the Richland Library hoopla collection by simply downloading the free hoopla app available for the iPhone/iPad, Kindle Fire and many Android devices. Start streaming>>

How many hoopla items can I borrow at one time?
With hoopla there is no waiting list. Richland Library cardholders can borrow 10 titles per month from the hoopla collection. Movies and TV check out for three days, music titles for seven days, and audiobooks for 21 days. Get started>>

Are there any fees to use hoopla?
No, hoopla is a free service for all Richland Library customers. Unlike other free services, hoopla has no ads or commercials while viewing or listening to content.

Are titles downloaded onto my device or computer?
All titles are available for streaming and temporary downloads to a mobile device. Borrowed titles are only available for download on mobile devices, such as iOS (iPad/iPhone/iPod Touch) and supported Android phones or tablets.

Can I keep a list of hoopla selections that I want to watch or listen to later?
Yes, hoopla has a “favorites” list that you can add items to. Build your list>>

How often does hoopla get new content?
Typically, hoopla adds new content weekly, and they are constantly working with content providers to add content to hoopla's offerings.

How do I start using Hoopla?

  1. Download the Hoopla app to your mobile device or visit http://www.hoopladigital.com in your browser.
  2. Click on Sign Up.
  3. Select Richland Library as your library.
  4. Enter your library card number and PIN.
  5. Enter your email address and choose a memorable password. You’ll need to remember these in order to use Hoopla on other devices you own such as laptops, tablets, and smartphones.

Where can I find the hoopla app?
The hoopla digital mobile app can be found in the App Store on your iOS device, the Google Play store on your Android device, and the Amazon Appstore on your Kindle Fire HDX. Search for "hoopla digital" to find and download the app.

What mobile devices are supported by hoopla?
The free hoopla app is available for the iPhone/iPad, Kindle Fire and many Android devices. See specifics below.

Currently, Hoopla is supported by iOS devices that run the latest version of iOS. This includes: iPhone 4s, iPhone 5, iPhone 5s/5c, iPhone 6 and iPhone 6 Plus, iPad 2 and newer, iPad Air, iPad Mini, and iPod Touch 5th generation and newer.

The hoopla mobile app is also available for Android smartphones and tablets. The hoopla digital app is compatible with select Android devices, including most devices that support Android OS 4.0 (Ice Cream Sandwich) and above. This also includes the Nook HD and HD+ tablets.

The hoopla digital app is also now compatible with 7" and 8.9" Kindle Fire HDX tablets. You can download the app through the Amazon Appstore on your Kindle Fire HDX tablet.

At this time, hoopla is not available on game consoles, Roku, or Chromecast but please stay tuned for future enhancements.

Find answers to more Hoopla questions at https://www.hoopladigital.com/support.