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3M Cloud Library

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Frequently Asked Questions

What is the 3M Cloud Library?

The 3M Cloud Library is a new way for libraries to lend eBooks.  With the 3M Cloud Library, library customers use their personal Richland Library accounts to access e-books for their devices.  They can check out a book on an iPad, take notes while reading on a PC, and finish the book on an Android phone or Nook HD.  The bookmark feature works across most devices, so readers do not lose their places.  Customers can read when, where and how they want.

What is a beta test?

Before software or websites are considered “final products” ready for general usage, they undergo a testing phase, often called beta testing.  We are taking part in this for the 3M Cloud Library, alongside 11 other libraries from around the country.

What are 3M Cloud check-out policies and parameters?

  • Five Ten 3M Cloud ebooks may be checked out at a time (limit updated 9/2012)
  • Up to Five 3M Cloud ebooks can be placed on hold at a time
  • Twenty one day checkout per book (the book returns automatically when checkout period is over or customers can return early).
  • Early return of any book is easily handled through the customer’s account
  • Automatic renewals are not an option, but customers can check out the same book later and the system will have saved your place.Customers have 3 days to check out a book on hold that has become available. Currently, hold email notification from 3M is not available

How can I browse and get started with Richland Library’s 3M Cloud Library ebooks?

  • http://ebook.3m.com/library/RichlandLibrary/
  • “Discovery Terminal” located near the information desk on the first floor at Main Library
  • Note: when this service is live to the public it will be accessible through our Website

What is the Discovery Terminal?

A free-standing kiosk with an intuitive touch interface, 3M Discovery Terminals let customers browse and checkout eBooks at the library by sending them to their personal accounts for downloading. The Discovery Terminal is not an actual “download station.”

What kind of eReaders can I check out from Richland Library?

Richland Library currently has twenty 3M eReaders that will let customers try ebooks from the 3M Cloud Library without buying a device.

It does not require a credit card and synchronizes easily with the 3M Cloud Library.  3M eReaders can only be used with the 3M Cloud Library; they cannot be used for reading commercial or OverDrive eBooks. 3M eReaders may be checked out at the Information Desk at the Main Library with an Richland Library card number. They are returned to the desk (and not to bookdrops)

Can 3M eReaders be put on hold?
During the beta testing, 3M eReaders cannot be placed on hold. They can be picked up at the Main Library’s 1st floor information desk. Telephone holds may be made by the public.

How do our customers get library eBooks onto a 3M eReader?
Download software will be installed on a designated library staff PC very near the information desk.

  • Customers can checkout ebooks through the Discovery Terminal or through the Website
  • After checking out a 3M eReader, patrons can then go to the designated Download Station at the information desk to have the material they checked out loaded onto a 3M e-Reader by the library staff.
  • When the patron returns the e-Reader, the staff uses the Download Station to reset the e-Reader, preparing it for use by the next patron

What’s my library card number?

It’s the number on the back of your library card.

Will we continue to offer OverDrive eBooks?

Yes!  We will still offer over 10,000 ebooks through Overdrive. The 3M Cloud Library allows another way for library customers to access ebooks.

What operating systems will be compatible with the computer software?

Windows 7 (32 and 64 bit), Vista (32 and 64 bit) and XP (service pack 3), and Macs.

What devices will be compatible with the new 3M Cloud Library?

Apple devices (iPad/iPhone/iPod Touch), Android-based tablets and smartphones, Nooks, Sony eReaders, the 3m Library eReader, and more not specifically listed.

What devices are compatible with the mobile app?

Devices that can access the app directly in the Android Marketplace (Android smartphones and tablets), Nook Apps, or the Apple App Store (iPhone, iPad, iPod Touch).

How can I get started with the 3M Cloud Library mobile app?

  • Search your app store for the 3m Cloud Library and install this free app.  When downloaded to the device, the app icon looks like this:

app

  • Android users:  this will be listed as “Cloud Library” in your list of apps.
  • Select State/County –pick SC from the menu.
  • Select Library—Choose your library from the menu. It may be abbreviated as “Richland Library.” You should see all Richland Library branches listed.  Any branch chosen will give access to the same 3M Cloud Library.
  • Enter Your Library ID—tap here to enter your library card number.
  • Enter Your Library PIN—tap here to enter your library PIN number.
  • End User License Agreement—open this and tap “agree” to continue.
  • Tap the Login button to finalize your setup!

Will 3M ebooks work with a Kindle?

Amazon, the company that created the Kindle, requires that lending library companies have an agreement with them in order to offer Kindle compatibility.  3M is in negotiations with Amazon.  We have been informed that Amazon had asked 3M to postpone negotiations until June 2012. As this item is updated we will keep staff and the public informed.

I do not see the newest books by my favorite author, and they are a popular author regularly on the bestseller list.  Why don’t you have them?

Some publishers are still trying to decide how to approach allowing libraries to purchase or license digital copies of their books (be it ebooks or e-audiobooks). Some of these publishers are currently not selling new ebooks to lending libraries at all.  For instance, one of these is the publisher that sells books by James Patterson, a commonly requested author.

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