IT Helpdesk Specialist, Full-time (Classification Level 108)
We’re seeking to hire an IT Helpdesk Specialist, Full-time!
Richland Library is seeking an IT Helpdesk Specialist to join its unique IT department, which functions under the philosophy of putting "people before processes" while maintaining appropriate security and infrastructure. The right candidate for this position possesses strong troubleshooting skills, as well as demonstrates our IT team's values of being helpful, knowledgeable, flexible, collaborative, empathetic, and innovative. Apply today and tell us how you are the right fit for this position.
Here are some of the things you would be doing if serving in this position:
Receiving and recording helpdesk requests from internal and external customers.
Providing basic troubleshooting assistance to internal and external customers for IT issues related to library computers, printers, fax machines, copiers, coin towers, wireless access points, Microsoft Office products, and other library software and hardware maintained by the IT department. Escalating issues when necessary.
Assisting IT department staff in deployment and maintenance of hardware, software, and systems.
Engaging, encouraging, and assisting diverse customers in all areas of the library in a welcoming, professional, and respectful manner.
Understanding and supporting the philosophy of putting people before processes, while maintaining appropriate IT security.
Demonstrating strong troubleshooting skills with the ability to develop creative solutions.
Representing the IT department’s brand promises of being helpful, knowledgeable, flexible, collaborative, empathetic, and innovative.
Writing and updating documentation and training materials, related to job responsibilities.
Interested in what you’ve seen so far? Here are the minimum requirements needed to be considered for this position:
At least two years college in IT field or equivalent Help Desk/PC Technician experience.
At least two years work experience with basic computer hardware skills.
Proficiency in Microsoft Office.
Valid driver’s license and safe driving record.
Ability to perform all job duties.
CompTIA A+, ACMT, HDI-CSR, ITIL, or MCSA Windows 10 certification highly desirable.
Basic information about the job: Location, salary, hours
Where: Information Technology Dept. **1431 Assembly St., Columbia, SC 29201
Salary: $1,257.00 biweekly, plus benefits (including paid time off, medical and dental insurance; and SC Retirement System participation)
Hours: 37.5 hours per week: Monday – Thursday 12:30 – 9:00 PM; Friday 9:00 AM – 5:30 PM.
(Job Classification Level 108) (FLSA Status: Non-Exempt)
** Richland Library may change location and schedule of any library job.
This job involves being “on the move” in our libraries: Work is medium and requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work also requires the ability to crawl, crouch, feel, finger, grasp, handle with whole hand, kneel, lift, pull, push, reach, walk, hear, talk, speak, perform repetitive motion, and to have visual and mental acuity.
Why the Richland Library?
Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 11 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.
The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfil our mission to help our customers learn, create and share.
We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.
APPLY IMMEDIATELY. No deadline is presently established for this Vacancy. Applications being accepted now. When a deadline is determined, the deadline will be announced 24 hours in advance on the Library’s website.
Please do not send your resume/cover letter separately; only materials submitted through our online system are reviewed. All applicants must submit an online employment application using our online system. You may also attach your resume and/or cover letter; but the resume and/or cover letter will not be acceptable as an alternative to completing the online application fully. Keep in mind that if you are applying for multiple positions, you will need to submit an application for each position.
Click here to begin the application process
The Richland Library is an EQUAL OPPORTUNITY EMPLOYER. For more information about our Library system, explore the Richland Library website at www.richlandlibrary.com.