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Overcoming Healthcare.gov Obstacles With Richland Library

On October 1, 2013 the United States entered its first national open enrollment period, opening the opportunity for almost all Americans to sign up for health insurance. At the forefront of this open enrollment period is the federal website www.healthcare.gov, which allows consumers to learn about, apply for, compare, and select health insurance plans in one place. The rollout of healthcare.gov has not been without issues. President Obama held a press conference last Monday to discuss some of the frustrations Americans are experiencing; these frustrations include: slow loading webpages, the inability for many to create an account, odd security questions, failure by the Marketplace to verify information, and webpages getting stuck, among others.

President Obama assured the American people last week that there is a team working to fix the problems with the website. In fact, Jeffrey Zients, the man charged with overseeing the repairs to healthcare.gov, has assured the public that by the end of November the website will operate much more smoothly for its users.

Richland Library is committed to advancing our community and is working with the Health Insurance Education Cooperative (HEIC), among other community partners, to provide a variety of opportunities for our community to stay informed. The HEIC is one of the three agencies who received a federal grant to assist consumers in South Carolina with health care changes brought on by the Affordable Care Act. Richland Library has partnered with the HEIC to allow healthcare Navigators a place to set-up in the majority of our branches. These federally certified Navigators can help answer your questions and will work with you to complete your application in a number of ways.

Applications can be completed via:

  • Healthcare.gov
  • Mail
  • Phone
  • In-person
  • Keep visiting www.richlandlibrary.com/aca for information on local forums, dates and times to meet with a Navigator, as well as up-to-date information on the Affordable Care Act.