Using Social Media in Libraries

by Charles Harmon

Since there's no point in Twittering if no one acts on your tweets and... More 

Serving Grandfamilies in Libraries

by Sarah Gough

Gough, Feehan, and Lyons have taken everything learned from their... More 

Customer Service in Libraries

by Charles Harmon

In this book, nine librarians from across the country describe their... More