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Service Design

From Insight To Implementation

By Andrew Polaine

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Format

Book

ISBN

9781933820330


Format: Book
Author: Polaine, Andrew
Title: Service design : from insight to implementation / Andrew Polaine, Lavrans Løvlie, and Ben Reason.
Subject: Customer services. Business planning -- Social aspects. Industries -- Social aspects.
Isbn: 9781933820330 1933820330
Current Holds: 0
System Items Available: 1
System Items Total: 1
Call Number: 658.812 Pol
Oclc: 838414648
Upc:
Bib Id: 480064

Format: Book
Author: Polaine, Andrew.
Title: Service design : from insight to implementation / Andrew Polaine, Lavrans Løvlie, and Ben Reason.
Description: xiv, 202 pages : color illustrations ; 23 cm
Subjects: Customer services.
Subjects: Business planning -- Social aspects.
Subjects: Industries -- Social aspects.
Other Author: Løvlie, Lavrans.
Other Author: Reason, Ben.
Notes: Includes bibliographical references and index.
LCCN: 2012952337
ISBN: 9781933820330
ISBN: 1933820330
Requests: 0
Available Copies: 1
Total Copies: 1
Call Number: 658.812 Pol