Difficult Conversations
How to Discuss What Matters Most
New York : Penguin Books, 2010.
Format: Book
Edition: Tenth anniversary edition, [second edition].
Description: xxxiii, 315 pages : illustrations ; 20 cm
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Contents:
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
ISBN:
9780143118442
| Availability | |||
|---|---|---|---|
| Call Number | Location | Shelf Location | Status |
| SOCIAL SCI Communicate Sto | Main (Downtown) | Third Level, Nonfiction | Out (Due: 12/22/2023) |
| SOCIAL SCI Communicate Sto | St. Andrews Indoors | Nonfiction | Out (Due: 12/28/2023) |
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Originally published in the U.S.A. by Viking Penguin, 1999.
Includes bibliographical references.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Originally published in the U.S.A. by Viking Penguin, 1999.
Includes bibliographical references.
