The Power of WOW
How to Electrify Your Work and Your Life by Putting Service First
Dallas, TX : BenBella Books, Inc., [2019]
Format: Book
Description: xiii, 253 pages : illustrations ; 24 cm
"In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Market Based Dynamics and everything in between"-- Provided by publisher.
Contents:
Tony's welcome -- Introduction: A higher purpose -- The heart of the service-minded culture -- People power -- Individuality welcomed -- Trust in action -- Beyond profits -- Below the surface -- Navigating changes -- Sharing values -- Driving change -- Early adapters -- The evolution revolution -- The future, now -- The power of Zappos Adaptive -- Afterword.
Subjects:
Zappos.com (Firm) -- Customer services.
Customer services -- United States.
Success in business -- United States.
Organizational resilience -- United States.
Employees -- Attitudes.
Zappos.com (Firm) -- Customer services.
Customer services -- United States.
Success in business -- United States.
Organizational resilience -- United States.
Employees -- Attitudes.
ISBN:
9781948836579
Availability | |||
---|---|---|---|
Call Number | Location | Shelf Location | Status |
BUSINESS Success Zap | Main (Downtown) | Third Level, Nonfiction | In |