Staff Picks
Are You Listening?: Self Improvement Books on Communication
- Chantal W.
- Tuesday, August 16, 2022
Collection
One of the 2022 #BroaderBookshelf Challenge prompts this year is to read a self improvement book. Are you looking to be a better communicator? Then these books about mindful listening, communication and how to have hard conversations with family, friends, coworkers and community members might be for you and you get to check off a #BroaderBookshelf prompt at the same time.

Listen!
The Art of Effective Communication
Published in 2018
Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener-and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations. Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people and over 8 million people have completed a Dale Carnegie course.

Connect
Building Exceptional Relationships with Family, Friends, and Colleagues
Published in 2021
"A transformative guide to building more fulfilling relationships with colleagues, friends, partners, and family, based on the perennially popular Interpersonal Dynamics ("Touchy Feely") course at Stanford's Graduate School of Business. The ability to create strong relationships with others is crucial to living a fulfilled life and becoming a more effective manager and leader. Yet many of us find ourselves struggling to build solid connections at work, with friends and at home, or unable to handle challenges that inevitably arise when we grow closer to others. When we find ourselves in an exceptional relationship--the kind of relationship where we feel fully understood and supported for who we are--it can seem like magic. But the truth is that the process of building and sustaining these relationships can be described, learned, and applied. David Bradford and Carole Robin taught interpersonal skills to MBA candidates for a combined seventy-five years in their blockbuster Stanford Graduate School of Business course Interpersonal Dynamics (known to generations of students as "Touchy Feely") and have coached and consulted to hundreds of executives for decades. In Connect, they show readers how to take their relationships from shallow to exceptional, along the way offering time-tested strategies for giving feedback, negotiating boundaries, and navigating disagreements. Through stories of people navigating tricky moments in relationships--all based on real dynamics Bradford and Robin have witnessed or experienced--we see the six hallmarks of an exceptional relationship in action: authenticity, vulnerability, honesty, a willingness to ask for and offer help, a shared commitment to growth, and an ability to deal productively with conflict. Filled with relatable scenarios and research-backed insights, Connect will be an important resource for anyone hoping to improve existing relationships and build new ones at any stage of life"-- Provided by publisher.

The Listening Path
The Creative Art of Attention
Published in 2021
"A 6-week Artist's Way Program from legendary author Julia Cameron The newest book from beloved author Julia Cameron, The Listening Path is a transformational journey to deeper, more profound listening and creativity. Over six weeks, readers will be given the tools to become better listeners-to their environment, the people around them, and themselves. The reward for learning to truly listen is immense. As we learn to listen, our attention is heightened and we gain healing, insight, clarity. But above all, listening creates connections and ignites a creativity that will resonate through every aspect of our lives. Julia Cameron is the author of the explosively successful book The Artist's Way, which has transformed the creative lives of millions of readers since it was first published. Incorporating tools from The Artist's Way, The Listening Path offers a new method of creative and personal transformation. Each week, readers will be challenged to expand their ability to listen in a new way, beginning by listening to their environment and culminating in learning to listen to silence. These weekly practices open up a new world of connection and fulfillment. In a culture of bustle and constant sound, The Listening Path is a deeply necessary reminder of the power of truly hearing"-- Provided by publisher.

How to Talk So Kids Will Listen & Listen So Kids Will Talk
Published in 2012
Faber and Mazlish use real-life situations to show how you can respect and respond to your child's feelings and satisfy your own needs.

How to Talk So Little Kids Will Listen
A Survival Guide to Life with Children Ages 2-7
Published in 2017
With a combination of storytelling, cartoons, and fly-on-the-wall discussions from their workshops, Faber and King provide concrete tools and tips that will transform your relationship with the young kids in your life. What do you do with a little kid who... won't brush her teeth... screams in his car seat... pinches the baby... refuses to eat vegetables... throws books in the library... runs rampant in the supermarket? Organized according to common challenges and conflicts, this book is an emergency first-aid manual of communication strategies, including a chapter that addresses the special needs of children with sensory processing and autism spectrum disorders. This guide will empower parents and caregivers of young children to forge rewarding, joyful relationships with terrible two-year-olds, truculent three-year-olds, ferocious four-year-olds, foolhardy five-year-olds, self-centered six-year-olds, and the occasional semi-civilized seven-year-old. And, it will help little kids grow into self-reliant big kids who are cooperative and connected to their parents, teachers, siblings, and peers.

How to Talk when Kids Won't Listen
Whining, Fighting, Meltdowns, Defiance, and Other Challenges of Childhood
Published in 2021
"An all-new guide from the mega-bestselling How To Talk series applies trusted and effective communication strategies to the toughest challenges of raising children. For forty years, readers have turned to Adele Faber and Elaine Mazlish's How To Talk So Kids Will Listen & Listen So Kids Will Talk, the book The Boston Globe called, "the parenting Bible," for a respectful and practical approach to communication with children. Expanding upon this work, Adele's daughter, Joanna Faber, along with Julie King, coauthored the bestselling book, How To Talk So Little Kids Will Listen. Now, Faber and King have tailored How To Talk's tried and trusted communication strategies to some of the most challenging childhood moments. From tantrums to technology to talking to kids about tough topics, How To Talk When Kids Won't Listen offers concrete strategies for these and many more difficult situations. Part One introduces readers to the How To Talk "toolbox," with whimsical cartoons demonstrating the basic communication skills that will transform readers' relationships with children in their lives. In Part Two, Joanna and Julie answer specific questions and share relatable stories, offering practical tools for addressing issues such as homework hassles, sibling battles, digital dilemmas, problems with punishment, and more. Readers can turn directly to any topic of interest and find the help they need, with handy "reminder pages." Through the combination of lively stories from real parents and teachers, humorous illustrations, and entertaining exercises, How To Talk When Kids Won't Listen offers real solutions to struggles familiar to every parent, grandparent, teacher, and anyone else who lives or works with children"-- Provided by publisher.

Talking to Strangers
Published in 2019
Malcolm Gladwell, host of the podcast Revisionist History and #1 bestselling author of The Tipping Point , Blink , Outliers , David and Goliath , and What the Dog Saw , offers a powerful examination of our interactions with strangers?-and why they often go wrong. How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to each other that isn't true? Talking to Strangers is a classically Gladwellian intellectual adventure, a challenging and controversial excursion through history, psychology, and scandals taken straight from the news. He revisits the deceptions of Bernie Madoff, the trial of Amanda Knox, the suicide of Sylvia Plath, the Jerry Sandusky pedophilia scandal at Penn State University, and the death of Sandra Bland?-throwing our understanding of these and other stories into doubt. Something is very wrong, Gladwell argues, with the tools and strategies we use to make sense of people we don't know. And because we don't know how to talk to strangers, we are inviting conflict and misunderstanding in ways that have a profound effect on our lives and our world. In his first book since his #1 bestseller, David and Goliath, Malcolm Gladwell has written a gripping guidebook for troubled times.

Talking to Strangers
Published in 2019
M alcolm Gladwell, host of the podcast Revisionist History and author of the #1 New York Times bestseller Outliers , offers a powerful examination of our interactions with strangers?and why they often go wrong . How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to each other that isn't true? Talking to Strangers is a classically Gladwellian intellectual adventure, a challenging and controversial excursion through history, psychology, and scandals taken straight from the news. He revisits the deceptions of Bernie Madoff, the trial of Amanda Knox, the suicide of Sylvia Plath, the Jerry Sandusky pedophilia scandal at Penn State University, and the death of Sandra Bland?-throwing our understanding of these and other stories into doubt. Something is very wrong, Gladwell argues, with the tools and strategies we use to make sense of people we don't know. And because we don't know how to talk to strangers, we are inviting conflict and misunderstanding in ways that have a profound effect on our lives and our world. In his first book since his #1 bestseller, David and Goliath, Malcolm Gladwell has written a gripping guidebook for troubled times.



I Never Thought of It That Way
Published in 2022
PORCHLIGHT BOOKS JUNE 2022 NONFICTION BESTSELLER “I can see this book helping estranged parties who are equally invested in bridging a gap—it could be assigned reading for fractured families aspiring to a harmonious Thanksgiving dinner.” — New York Times “Like all skills, these techniques take practice. But anyone who sincerely wants to bridge the gaps in understanding will appreciate this book. Guzmán is emphatic about making an effort to work on difficult conversations.” — Manhattan Book Review We think we have the answers, but we need to be asking a lot more questions. Journalist Mónica Guzmán is the loving liberal daughter of Mexican immigrants who voted—twice—for Donald Trump. When the country could no longer see straight across the political divide, Mónica set out to find what was blinding us and discovered the most eye-opening tool we’re not using: our own built-in curiosity. Partisanship is up, trust is down, and our social media feeds make us sure we’re right and everyone else is ignorant (or worse). But avoiding one another is hurting our relationships and our society. In this timely, personal guide, Mónica, the chief storyteller for the national cross-partisan depolarization organization Braver Angels, takes you to the real front lines of a crisis that threatens to grind America to a halt—broken conversations among confounded people. She shows you how to overcome the fear and certainty that surround us to finally do what only seems impossible: understand and even learn from people in your life whose whole worldview is different from or even opposed to yours. Drawing from cross-partisan conversations she’s had, organized, or witnessed everywhere from the echo chambers on social media to the wheat fields in Oregon to raw, unfiltered fights with her own family on election night, Mónica shows how you can put your natural sense of wonder to work for you immediately, finding the answers you need by talking with people—rather than about them—and asking the questions you want, curiously . In these pages, you’ll learn: How to ask what you really want to know (even if you’re afraid to) How to grow smarter from even the most tense interactions, online or off How to cross boundaries and find common ground—with anyone Whether you’re left, right, center, or not a fan of labels: If you’re ready to fight back against the confusion, heartbreak, and madness of our dangerously divided times—in your own life, at least—Mónica’s got the tools and fresh, surprising insights to prove that seeing where people are coming from isn’t just possible. It’s easier than you think.

I Never Thought of It That Way
How to Have Fearlessly Curious Conversations in Dangerously Divided Times
Published in 2022
"When you think you have the answers, you need to be asking a lot more questions--and embracing fearless curiosity. In this timely, personal guide, journalist Mónica Guzmán shows why curiosity is our best policy and how you can put it to work for you immediately, sharing practical tips from the trenches of the social, political, and cultural divides"-- Provided by publisher.

Reinforcements
How to Get People to Help You
Published in 2018
We all need help--especially in today's uber-collaborative workplaces. Here's the good news: humans are naturally wired to want to help each other. Now here's the bad: asking for help makes most of us wildly uncomfortable. As a result, we do a poor job of calling in the reinforcements we need, leaving confused or even offended colleagues in our wake. This pragmatic book explains the research on what psychologists call social intelligence. To elicit helpful behavior from their colleagues, you need to do two things: 1) Remove the obstacles that stand in the way of them helping you; 2) Trigger one or more of the motivations that make people want to help. Whether you're a first-time manager or a seasoned leader, getting people to do things for you is what management is. This book will help you do so, and do it in a way that leaves your helpers feeling good about pitching in.-- Provided by publisher

Compassionate Conversations
How to Speak and Listen from the Heart
Published in 2020
"This book explores how to develop better communication skills, particularly at a time when conversations can be highly polarized. Our conversations about diversity or inclusion, about equity and fairness, or about power relationships take place in a historical context of injustice, injury, and pain, which is difficult to navigate. These conversations are made more challenging by the fact that injustice is still very real. In spite of the potential pitfalls and risks, we hope to encourage our readers thatengaging in challenging conversations can result in shared understanding, wisdom, and compassion"-- Provided by publisher.

How to Listen So People Will Talk
Build Stronger Communication and Deeper Connections
Published in 2017
No relationship is perfect--but it can be better. The secret to stronger relationships isn't to become more charming or funny or to solve the world's problems or to just try harder. All you have to do is listen. It's that simple. Yet our noisy culture hasn't equipped us to do this. With warmth and a touch of humor, personal coach and expert communicator Becky Harling shares simple, practical listening tools that will help you become a person others are drawn to and want to spend time with, as well as how to: ʺ be fully present ʺ offer understanding instead of adviceʺ ask great questions ʺ create a sense of safety and trust ʺ manage your body language ʺ and more! When you learn to listen well, your marriage will grow stronger, your parenting will flourish, your friendships will thrive, and your influence at work will increase. You will be amazed at how one simple act can transform the hearts of others -- as well as your own.

How to Listen So Your Kids Will Talk
Deepen Your Connection and Strengthen Their Confidence
Published in 2021
Good parenting depends on good communication. The problem is, we parents tend to over-talk. Not only is this ineffective, it discourages children from sharing what's on their hearts. In this immensely practical book, communications expert Becky Harling shares the best listening practices to transform your family's relationships and set your children up for success, including how to· help them express their feelings in healthy ways· listen to affirm their strengths· model how to navigate conflict with grace· listen to God, knowing that he "bends down to listen" to us (Psalm 116:2 nlt) Whether your son or daughter is in preschool, grade school, or high school, intentional listening will help them feel heard, valued, and empowered to find their unique voice. The practices you put into place now will set a foundation for strong relationships into adulthood.

Thanks for the Feedback
Published in 2014
The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers?but also family, friends, and in-laws?they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development?but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating r e ceivers? in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations , Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

How to Listen, Hear, and Validate. Break Through Invisible Barriers and Transform Your Relationships
Published in 2021
Cultivate deep connections wherever you go. Break down conflict, misunderstanding, and loneliness. Healthy relationships involve our feelings being heard, understood, and validated. Unfortunately, this is the exception rather than the rule. Are you doing it wrong and alienating people versus comforting them? Find out how to walk this fine line. Uncover the biggest obstacle to the intimate, healthy relationships that we desire and deserve. How to Listen, Hear, and Validate is all about our top communication struggle, our tendency to react instead of respond, and forget that our goal is to build bridges rather than walls. You'll learn what you've been doing wrong, and why your efforts at getting closer to people, in deep or light manners, have failed. You'll learn actionable techniques and frameworks to have the most productive conversations of your life, ones that will walk away with people praising how empathetic you are. Most importantly, you will gain profound insights on how to reprogram yourself into a natural communicator. No more unresolved issues, struggles to get close, or failures from ineffective communication. Connect deeper and better. Raise the standard for your relationships.

How You Say It
Why You Talk the Way You Do-- and What It Says About You
Published in 2020
"We gravitate toward people like us; it's human nature. Race, class, and gender affect this social identity, but one overlooked factor can be even more powerful: the way we speak. As pioneering psychologist Katherine Kinzler reveals in How You Say It, that's because our speech largely reflects the voices we heard as children. We can change how we speak to some extent, whether by "code-switching" between dialects or learning a new language. But for the most part we are forever marked by our native tongue-and are hardwired to prejudge others by theirs, often with serious consequences. Your accent alone can determine the economic opportunity or discrimination you encounter in life, making speech one of the most urgent social-justice issues of our day. Ultimately, Kinzler shows, our linguistic differences can also be a force for good. For her research reveals that exposure to different languages is beneficial-a paradox that hints at the benefits we can reap from mastering this ancient source of tribalism"-- Provided by publisher.

Voice Lessons for Parents
Published in 2018
Renowned speaker, parenting expert, and New York Times bestselling author Dr. Wendy Mogel offers an essential guide to the new art of talking to children, showing how a change in tone and demeanor can transform the relationship between parent and child. Most parents are perfectly fine communicators?unless they're talking to their children. Then, too often, their pitch rises and they come across as pleading, indignant, wounded, outraged. In tone and body language they signal, I can't handle it when you act like a child. Dr. Wendy Mogel saw this pattern time and again in her clinical practice. In response, she developed a remarkably effective series of "voice lessons," which she shared with parents who were struggling with their kids. The results were immediate: a shift in vocal style led to children who were calmer, listened more attentively, and communicated with more warmth, respect, and sincerity. In Voice Lessons for Parents , Mogel elaborates on her novel clinical approach, revealing how each age and stage of a child's life brings new opportunities to connect through language. Drawing from sources as diverse as neuroscience, fairy tales, and anthropology, Mogel offers specific guidance for talking to children across the expanse of childhood and adolescence. She also explains the best ways to talk about your child to partners, exes, and grandparents, as well as to teachers, coaches, and caretakers. Throughout the book, Mogel addresses an obstacle that bedevils even the most seasoned and confident parent: the distraction of digital devices, how they impact our connection with our families, and what we can do about it. Mogel's now classic book, The Blessing of a Skinned Knee , is a beloved resource for a generation of parents. Voice Lessons for Parents brings her unique brand of practical wisdom to harried parents eager to deepen their relationships with their kids. "Children will lead you on an incredible journey," writes Mogel, "if they trust you, if you take the time, and if you're willing to follow."


Listening Well
Published in 2022
This program includes an interview between the author and Lale Sokolov and a new introduction read by the author. From New York Times bestselling author Heather Morris comes the memoir of a life of listening to others. In Listening Well , Heather will explore her extraordinary talents as a listener—a skill she employed when she first met Lale Sokolov, the tattooist at Auschwitz-Birkenau and the inspiration for her bestselling novel. It was this ability that led Lale to entrust Heather with his story, which she told in her novel The Tattooist of Auschwitz and the bestselling follow up, Cilka's Journey . Now Heather shares the story behind her inspirational writing journey and the defining experiences of her life, including her profound friendship with Lale, and explores how she learned to really listen to the stories people told her—skills she believes we can all learn. "Stories are what connect us and remind us that hope is always possible."—Heather Morris A Macmillan Audio production from St. Martin's Press.

Listening Well
Published in 2022
From New York Times bestselling author Heather Morris comes the memoir of a life of listening to others. In Listening Well , Heather will explore her extraordinary talents as a listener—a skill she employed when she first met Lale Sokolov, the tattooist at Auschwitz-Birkenau and the inspiration for her bestselling novel. It was this ability that led Lale to entrust Heather with his story, which she told in her novel The Tattooist of Auschwitz and the bestselling follow up, Cilka's Journey . Now Heather shares the story behind her inspirational writing journey and the defining experiences of her life, including her profound friendship with Lale, and explores how she learned to really listen to the stories people told her—skills she believes we can all learn. "Stories are what connect us and remind us that hope is always possible."—Heather Morris

Listening Well
Bringing Stories of Hope to Life
Published in 2022
"From New York Times bestselling author Heather Morris comes the memoir of a life of listening to others. In Listening Well, Heather will explore her extraordinary talents as a listener-a skill she employed when she first met Lale Sokolov, the tattooist at Auschwitz-Birkenau and the inspiration for her bestselling novel. It was this ability that led Lale to entrust Heather with his story, which she told in her novel The Tattooist of Auschwitz and the bestselling follow up, Cilka's Journey. Now Heather shares the story behind her inspirational writing journey and the defining experiences of her life, including her profound friendship with Lale, and explores how she learned to really listen to the stories people told her-skills she believes we can all learn. "Stories are what connect us and remind us that hope is always possible."-Heather Morris"-- Provided by publisher.

You're Not Listening
Published in 2020
**This program is read by the author** When was the last time you listened to someone, or someone really listened to you? "An essential book for our times." - Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone " A captivating and enlightening book that provides readers with a road map on how to listen and why it is so important to how we connect, work, and life." - Kim Scott, New York Times bestselling author of Radical Candor At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cultural observation, scientific exploration, and rousing call to action that's full of practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening.

You're Not Listening
What You're Missing and Why It Matters
Published in 2020
""An essential book for our times. How well we listen determines how we love, learn, and connect with one another, and in this moment when we need to hear and be heard more than ever, this thought-provoking and engaging book shows us how." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before. A listener by trade, New York Times contributor Kate Murphy wanted to know how we got here. In this always illuminating and often humorous deep dive, Murphy explains why we're not listening, what it's doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman). Equal parts cutting expose, rousing call to action, and practical advice, You're Not Listening is to listening what Susan Cain's Quiet was to introversion. It's time to stop talking and start listening"-- Provided by publisher.

The Elevated Communicator
Published in 2021
Discover your communication style and elevate consciousness at work to build trust, strengthen collaboration, relieve stress, and improve wellbeing. Our work lives revolve around effective communication. It is essential for cultivating trust and team collaboration, as well as strengthening our motivation and wellbeing at work. And with teams experiencing more anxiety, stress, and burnout than ever before, strong communication skills have never been more essential. The key to this clear and effective communication begins with understanding our own personal communication styles. Bringing our whole and authentic selves to work improves relationships and teamwork. The better we understand what drives us, how we impact others, and how our wellbeing impacts our communication, the faster we can close communication gaps to build healthy, successful, and satisfying work lives and more intentional careers. Drawing on more than a decade of original research on communication tendencies, as well as proven mindfulness and habit-formation techniques, Maryanne O'Brien has developed a proprietary model of communication styles: Expressive, Reserved, Direct, or Harmonious. In The Elevated Communicator you will find: -A self-assessment to discover your own personal style -An in-depth style profile to strengthen self-awareness and help you play to your style's strengths -The connection between emotional health and communication patterns -Strategies to manage your communication style under stress -Practices to improve your well-being and reduce conflict -Ways to care for your communication style and improve your wellbeing -Methods to flex toward other styles to communicate more effectively with people -Advice on building healthy, trusted, and productive working relationships Perfect for fans of StrengthsFinder 2.0 and Gretchen Rubin's The Four Tendencies , The Elevated Communicator 's personalized, mindful approach inspires readers to develop daily practices to spiral up, raise consciousness, inspire accountability, and discover their full potential at work.

Crucial Conversations
Tools for Talking when Stakes Are High
Published in 2021
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a Crucial Conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums. When stakes are high and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

Let's Talk About Hard Things
Published in 2021
From the host of the popular WNYC podcast Death, Sex, & Money , Let's Talk About Hard Things is an invitation to discuss the tough topics that all of us encounter. " You will laugh, cry, nod in recognition, and by the end, feel like no topic is off-limits when it comes to creating meaningful connection" (Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk To Someone ). Anna Sale wants you to have that conversation. You know the one. The one that you've been avoiding or putting off, maybe for years. The one that you've thought "they'll never understand" or "do I really want to bring that up?" or "it's not going to go well, so why even try?" Sale is the founder and host of WNYC's popular, award-winning podcast Death, Sex, & Money , or as the New York Times dubbed her, "a therapist at happy hour." She and her guests have direct and thought-provoking conversations, discussing topics that most of us are too squeamish, polite, or nervous to bring up. But Sale argues that we all experience these hard things, and by not talking to one another, we cut ourselves off, leading us to feel isolated and disconnected from the people who can help us most. In Let's Talk About Hard Things, Sale uses the best of what she's learned from her podcast to reveal that when we have the courage to talk about hard things, we learn about ourselves, others, and the world that we make together. Diving into five of the most fraught conversation topics?death, sex, money, family, and identity?she moves between memoir, fascinating snapshots of a variety of Americans opening up about their lives, and expert opinions to show why having tough conversations is important and how to do them in a thoughtful and generous way. She uncovers that listening may be the most important part of a tough conversation, that the end goal should be understanding without the pressure of reconciliation, and that there are some things that words can't fix (and why that's actually okay). Touching, personal, and inspiring, Let's Talk About Hard Things is a profound meditation on why communication can connect us instead of divide us and how we can all do it better.

Let's Talk About Hard Things
Published in 2021
From the host of the popular WNYC podcast Death, Sex, & Money, Let's Talk About Hard Things is an invitation to discuss the tough topics that all of us encounter. Anna Sale wants you to have that conversation. You know the one. The one that you've been avoiding or putting off, maybe for years. The one that you've thought "they'll never understand" or "do I really want to bring that up?" or "it's not going to go well, so why even try?" Sale is the founder and host of WNYC's popular, award-winning podcast Death, Sex, & Money , or as the New York Times dubbed her, "a therapist at happy hour." She and her guests have direct and thought-provoking conversations, discussing topics that most of us are too squeamish, polite, or nervous to bring up. But Sale argues that we all experience these hard things, and by not talking to one another, we cut ourselves off, leading us to feel isolated and disconnected from the people who can help us most. In Let's Talk About Hard Things, Sale uses the best of what she's learned from her podcast to reveal that when we have the courage to talk about hard things, we learn about ourselves, others, and the world that we make together. Diving into five of the most fraught conversation topics?death, sex, money, family, and identity?she moves between memoir, fascinating snapshots of a variety of Americans opening up about their lives, and expert opinions to show why having tough conversations is important and how to do them in a thoughtful and generous way. She uncovers that listening may be the most important part of a tough conversation, that the end goal should be understanding without the pressure of reconciliation, and that there are some things that words can't fix (and why that's actually okay). Touching, personal, and inspiring, Let's Talk About Hard Things is a profound mediation on why communication can connect us instead of divide us and how we can all do it better.

Let's Talk About Hard Things
Published in 2021
Anna Sale wants you to have that conversation. You know the one. The one that you've been avoiding or putting off, maybe for years. The one that you've thought "they'll never understand" or "do I really want to bring that up?" or "It's not going to go well, so why even try?". Sale is the founder and host of WNYCs popular, award-winning podcast 'Death, Sex, & Money', and in 'Lets Talk About Hard Things', she uses the best of what shes learned from her podcast to discuss the tough topics that all of us encounter.

Thanks for the Feedback
The Science and Art of Receiving Feedback (even when It is off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood)
Published in 2014
"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"-- Provided by publisher.

BEING PRESENT
Commanding Attention at Work (and at Home) by Managing Your Social Presence
Published in 2022
Survival strategies for communicating in a notification-saturated world As our ability to pay attention in a world of distractions vanishes, it's no wonder that our ability to be heard and understood-to convey our messages-is also threatened. Whether working with our teams and customers or communicating with our families and friends, it is increasingly difficult to break through the digital devices that get in the way of communication. And the ubiquity of digital devices means that we are often "multicommunicating," participating in multiple conversations at once. As a result, our ability to be socially present with an audience requires an intentional approach. This increased strain on attention has never been more clear than during the global pandemic, when our homes suddenly accommodated both work and family life. What are our options when facing professional communications at all hours? Do we ask for the technology to be put away at the dinner table? Establish other ground rules? What about using digital communications to our advantage-how can we facilitate information-sharing in the midst of a world where we are overwhelmed with content?

Cues
Published in 2022
For anyone who wants to be heard at work, earn that overdue promotion, or win more clients, deals, and projects, the bestselling author of Captivate , Vanessa Van Edwards, shares her advanced guide to improving professional relationships through the power of cues. What makes someone charismatic? Why do some captivate a room, while others have trouble managing a small meeting? What makes some ideas spread, while other good ones fall by the wayside? If you have ever been interrupted in meetings, overlooked for career opportunities or had your ideas ignored, your cues may be the problem ? and the solution. Cues ? the tiny signals we send to others 24/7 through our body language, facial expressions, word choice, and vocal inflection ? have a massive impact on how we, and our ideas, come across. Our cues can either enhance our message or undermine it. In this entertaining and accessible guide to the hidden language of cues, Vanessa Van Edwards teaches you how to convey power, trust, leadership, likeability, and charisma in every interaction. You?ll learn: ? ?Which body language cues assert, “I?m a leader, and here?s why you should join me.” ? ?Which vocal cues make you sound more confident ? ?Which verbal cues to use in your r?sum?, branding, and emails to increase trust (and generate excitement about interacting with you.) ? ?Which visual cues you are sending in your profile pictures, clothing, and professional brand. ? Whether you're pitching an investment, negotiating a job offer, or having a tough conversation with a colleague, cues can help you improve your relationships, express empathy, and create meaningful connections with lasting impact.?This?is an indispensable?guide for entrepreneurs, team leaders, young professionals, and anyone who wants to be more influential.

Cues
Published in 2022
For anyone who wants to be heard at work, earn that overdue promotion, or win more clients, deals, and projects, the bestselling author of Captivate , Vanessa Van Edwards, shares her advanced guide to improving professional relationships through the power of cues. What makes someone charismatic? Why do some captivate a room, while others have trouble managing a small meeting? What makes some ideas spread, while other good ones fall by the wayside? If you have ever been interrupted in meetings, overlooked for career opportunities or had your ideas ignored, your cues may be the problem ? and the solution. Cues ? the tiny signals we send to others 24/7 through our body language, facial expressions, word choice, and vocal inflection ? have a massive impact on how we, and our ideas, come across. Our cues can either enhance our message or undermine it. In this entertaining and accessible guide to the hidden language of cues, Vanessa Van Edwards teaches you how to convey power, trust, leadership, likeability, and charisma in every interaction. You?ll learn: ? ?Which body language cues assert, “I?m a leader, and here?s why you should join me.” ? ?Which vocal cues make you sound more confident ? ?Which verbal cues to use in your r?sum?, branding, and emails to increase trust (and generate excitement about interacting with you.) ? ?Which visual cues you are sending in your profile pictures, clothing, and professional brand. ? Whether you're pitching an investment, negotiating a job offer, or having a tough conversation with a colleague, cues can help you improve your relationships, express empathy, and create meaningful connections with lasting impact.?This?is an indispensable?guide for entrepreneurs, team leaders, young professionals, and anyone who wants to be more influential. * This audiobook includes a downloadable PDF containing charts and exercises.

Cues
Master the Secret Language of Charismatic Communication
Published in 2022
"For anyone who wants to be heard at work, earn that overdue promotion, or win more clients, deals, and projects, the bestselling author of Captivate, Vanessa Van Edwards, shares her advanced guide to improving professional relationships through the powerof cues. If you've ever been interrupted in meetings, overwhelmed in presentations, or even felt awkward during interactions, it's not you, it's your cues! Becoming fluent in the language of cues-the tiny signals we send to others 24/7 through our body language, facial expressions, word choice, and vocal inflection-will have a massive impact on how you come across to and interact with others. Using the latest interpersonal intelligence research and fascinating real-life case studies from billionaires, celebrities, politicians, and reality stars, behavior expert Vanessa Van Edwards will teach you: Which body language cues can instantly increase trust and charisma Which vocal cues make you sound more confident in video calls and on the phone Which verbal cues to use in your raesumae, branding, and emails to increase trust (and generate excitement about interacting with you.) Which visual cues you are sending in your profile pictures, clothing, and professional brand. No matter your profession, cues enablebrilliant, talented individuals to expertly share their ideas. Cues help introverts be heard without being loud. Cues are critical to helping you showcase your talent, ideas, and skills with confidence. You'll learn how to wow your coworkers and clients (yes, there's a science to this) and convey warmth and competence in every interaction. Cues are your new secret communication weapon. Never be overlooked, underestimated, or misunderstood again"-- Provided by publisher.