Employee Relations Manager

Position Summary

We are seeking an experienced and people-centered Employee Relations Manager to join our Human Resources team. This role is responsible for fostering a positive, respectful, inclusive, and compliant workplace culture across our organization of approximately 400 employees.

The Employee Relations Manager serves as a trusted advisor to managers and staff, providing guidance on employee relations matters, performance management, conflict resolution, investigations, and policy interpretation.

Key Responsibilities

• Serve as the primary point of contact for employee relations issues, including workplace concerns, complaints, and conflict resolution.
• Conduct prompt, thorough, and impartial investigations into employee complaints and policy violations.
• Partner with managers to provide coaching and guidance on performance management, corrective action, and employee development.
• Interpret and apply HR policies, employment laws, and organizational procedures consistently and fairly.
• Identify trends in employee relations issues and recommend proactive solutions.
• Support the development and revision of HR policies and procedures.
• Facilitate training for supervisors and staff on topics such as workplace professionalism, harassment prevention, and performance management.
• Maintain accurate documentation and ensure compliance with federal, state, and local employment laws.
• Collaborate with Recruiting, Benefits, and Leadership to promote employee engagement and retention.

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• Minimum of 4–6 years of progressive HR experience, with a strong focus on employee relations.
• Experience conducting workplace investigations required.
• Experience in a nonprofit or public sector environment preferred.

Knowledge & Skills

• Strong knowledge of employment laws and HR best practices.
• Excellent interpersonal, conflict resolution, and mediation skills.
• Ability to handle sensitive matters with discretion and professionalism.
• Strong written and verbal communication skills.
• Ability to build trust and credibility with leaders and staff at all levels.
• Proficiency in Microsoft Office; UKG experience a plus

Key Competencies

• Emotional intelligence and sound judgment
• Integrity and confidentiality
• Coaching and influence
• Cultural awareness and inclusion
• Problem-solving and decision-making

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