Collection, Technology and Customer Services Available, Locations Remain Closed

Updated 11:30 a.m. on Tuesday, October 20

In the interest of public safety, our physical buildings will remain closed to the public until further notice. Library administrators are meeting regularly to evaluate our reopening plans and ensure that the welfare of customers and staff remain at the forefront of our plans to serve the community during this time.

While the interiors of our buildings remain closed, many of our services are available curbside, online or by phone to meet the needs of customers in our community. Please see the full list below. 

Books, Movies and Music:

Service
Available Now
Coming Soon
Downloadable and streaming media Available at RichlandLibrary.com.  --
Reading recommendations for all ages By phone or RichlandLibrary.com  --
Holds Pickup

9 a.m. - 1 p.m. and 2 - 6 p.m., Monday - Saturday

Pick-up Windows at Ballentine, Northeast, Sandhills and St. Andrews

Curbside at Blythewood, Cooper, Eastover, Edgewood, Lower Richland, Main, North MainSoutheast and Wheatley 

--

Materials return Exterior bookdrops at all locations --
Materials browsing Self-service Read Freely Collections 
Southeast, Lower Richland and Eastover

Outdoor browsing of materials* 

All Locations  except Main (October 26)    

*weather permitting

Internet and Technology Access:

Service
Available Now
Coming Soon

WiFi Access

Parking Lots:
All locations (except Sandhills)

Outdoor Seating:
All locations

--
Printing

Upload your documents from anywhere and any device, here for: 

Drive through Pick-up at at Ballentine, Northeast, Sandhills and St. Andrews 

Curbside pick up at Blythewood, Cooper, Eastover, Edgewood, Lower Richland, Main, North MainSoutheast and Wheatley 

--

Computer use --

Indoor public computer use by appointment at Main (October 26)

Outdoor laptop use by request at All Locations except Main (October 26)*

*weather permitting

Faxing, copying and scanning -- Available when it's safe to offer in-library services

 

Other Services:

Service
Available Now
Coming Soon
Account assistance and general questions

By phone 9 a.m. - 6 p.m. Mon - Sat.
or RichlandLibrary.com

--
Research support By phone --
Social Service assistance By phone --
Career coaching and unemployment assistance By phone --
Library programming RichlandLibrary.com or By phone (press 6 --
Meeting spaces -- Available when it's safe to offer in-library services
En Español By phone (press 7) --
Census assistance By phone --

 

Please note that services and availability are subject to change. Please continue to check back regularly for updates and new services. For one-on-one assistance, please call us at 803-799-9084. 

Safety Measures:

For your safety and ours, we are…

  • Limiting in-person services to curbside and Pick-up windows.
  • Requiring staff to wear face masks or cloth coverings.
  • Regularly fogging and cleaning our facilities and hard surfaces including tabletops, door handles, etc. based on CDC recommendations.
  • Isolating all returned materials for a minimum of 96 hours prior to recirculating them into the collection. 

We also ask that you…

  • Wash your hands regularly and/or use hand sanitizer prior to your visit. 
  • Stay home if you are feeling unwell. 
  • Stay in your vehicle so that we can continue to practice social distancing. 
  • Call ahead if you need reasonable accommodations or one-on-one assistance.
  • Return items to our exterior book drops to limit handling.

We will be sure to keep customers informed of any updates. Please continue to check RichlandLibrary.com as well as our Facebook, Twitter or Instagram accounts for the latest library news; trusted resources; and digital entertainment and educational recommendations. 

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.

 


Updated: 10:30 a.m. on Monday, August 3, 2020

Drive thru pick-up of holds from Ballentine, Northeast, Sandhills and St. Andrews is now available from 2 - 6 p.m., Monday - Saturday. 

Additionally, customers can now receive personalized recommendations for children, teen or adult titles via our website, here. Simply complete the form and staff will e-mail you suggestions or place the items on hold for pick up. Customers looking for specific items will need to place a hold online at RichlandLibrary.com or over the phone at 803-799-9084.

Available Services Include:
  • Drive thru pick-up of holds* from BallentineNortheastSandhills and St. Andrews from 2 - 6 p.m., Monday-Saturday
  • Self-service Read Freely Collections at Eastover, Lower Richland and Southeast 
  • Materials return via book drops at all 13 locations.
  • Online programming through RichlandLibrary.com
  • Personalized recommendations through RichlandLibrary.com
  • One-on-one phone assistance for job seekers and small businesses (803-799-9084)
  • One-on-one phone assistance for social services (803-799-9084)
  • One-on-one phone assistance for readers' advisory and research questions (803-799-9084)

* The ability to place a maximum of 15 items on hold through RichlandLibrary.com  was reactivated on June 24. If you have questions about how to place items on hold, selecting a pick up location, or where you are in the queue for an item, please call 803-799-9084 between 9 a.m. - 4 p.m., Monday - Friday.

In the interest of public safety, our physical locations will remain closed to the public until further notice. Library administrators are meeting regularly to evaluate our reopening plans and ensure that the welfare of customers and staff remain at the forefront of our plans to serve the community during this time.

Safety Measures:

For your safety and ours, we are…

  • Limiting in-person services to locations with Pick-up windows.
  • Requiring staff to wear face masks or cloth coverings.
  • Regularly cleaning our facilities and hard surfaces including tabletops, door handles, etc. based on CDC recommendations.
  • Isolating all returned materials for a minimum of 96 hours prior to recirculating them into the collection. 

We also ask that you…

  • Wash your hands regularly and/or use hand sanitizer prior to your visit. 
  • Stay home if you are feeling unwell. 
  • Stay in your vehicle so that we can continue to practice social distancing. 
  • Call ahead if you need reasonable accommodations or one-on-one assistance.
  • Return items to our exterior book drops to limit handling.

We will be sure to keep customers informed of any updates. Please continue to check RichlandLibrary.com as well as our Facebook, Twitter or Instagram accounts for the latest library news; trusted resources; and digital entertainment and educational recommendations. 

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.

 


Updated: 12 p.m. on Thursday, July 23, 2020

Starting Thursday, July 23, Richland Library will quarantine all materials for a minimum of 96 hours prior to distribution. 

After receiving new information from the Institute of Museum and Library Services, and out of an abundance of caution,  the decision has been made to extended the period of time that we quarantine returned materials from 72 hours to 96 hours.

Available Services Include:
  • Drive thru pick-up of holds* from BallentineNortheastSandhills and St. Andrews 
  • Self-service Read Freely Collections at Eastover, Lower Richland and Southeast 
  • Materials return via book drops at all 13 locations.
  • Online programming through RichlandLibrary.com
  • One-on-one phone assistance for job seekers and small businesses (803-799-9084)
  • One-on-one phone assistance for social services (803-799-9084)
  • One-on-one phone assistance for readers' advisory and research questions (803-799-9084)

* The ability to place a maximum of 15 items on hold through RichlandLibrary.com  will be reactivated on June 24. If you have questions about how to place items on hold, selecting a pick up location, or where you are in the queue for an item, please call 803-799-9084 between 9 a.m. - 4 p.m., Monday - Friday.

In the interest of public safety, our physical locations will remain closed to the public until further notice. Library administrators are meeting regularly to evaluate our reopening plans and ensure that the welfare of customers and staff remain at the forefront of our plans to serve the community during this time.

Safety Measures:

For your safety and ours, we are…

  • Limiting in-person services to locations with Pick-up windows.
  • Requiring staff to wear face masks or cloth coverings.
  • Regularly cleaning our facilities and hard surfaces including tabletops, door handles, etc. based on CDC recommendations.
  • Isolating all returned materials for a minimum of 96 hours prior to recirculating them into the collection. 

We also ask that you…

  • Wash your hands regularly and/or use hand sanitizer prior to your visit. 
  • Stay home if you are feeling unwell. 
  • Stay in your vehicle so that we can continue to practice social distancing. 
  • Call ahead if you need reasonable accommodations or one-on-one assistance.
  • Return items to our exterior book drops to limit handling.

We will be sure to keep customers informed of any updates. Please continue to check RichlandLibrary.com as well as our Facebook, Twitter or Instagram accounts for the latest library news; trusted resources; and digital entertainment and educational recommendations. 

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.

 


 

Updated: 10 a.m. on Thursday, July 16, 2020

Starting Thursday, July 16, Richland Library will offer Read Freely Collections at our Southeast, Lower Richland and Eastover locations. 

Available in weather-proof shelving units underneath the exterior awnings of the three library locations, these new collections offer customers a contactless option to quickly access physical materials for children, teens and adults at their convenience. 

Customers can browse and select items to take home from the curated collection of picture books, graphic novels, chapter books, bilingual books, popular fiction and more. Once finished, they can return materials to the exterior book drops at any of our library locations.

Customers looking for specific items will need to place a hold online at RichlandLibrary.com or over the phone at 803-799-9084 for pick up at our Ballentine; Northeast; Sandhills; or St. Andrews locations.  
 
Please remember that these collections are being offered on a trial basis and library administrators will continue to evaluate and discuss if we can safely expand holds pick up and other services to additional areas of the county. 

Available Services Include:
  • Drive thru pick-up of holds* from BallentineNortheastSandhills and St. Andrews 
  • Self-service Read Freely Collections at Eastover, Lower Richland and Southeast 
  • Materials return via book drops at all 13 locations.
  • Online programming through RichlandLibrary.com
  • One-on-one phone assistance for job seekers and small businesses (803-799-9084)
  • One-on-one phone assistance for social services (803-799-9084)
  • One-on-one phone assistance for readers' advisory and research questions (803-799-9084)

* The ability to place a maximum of 15 items on hold through RichlandLibrary.com  will be reactivated on June 24. If you have questions about how to place items on hold, selecting a pick up location, or where you are in the queue for an item, please call 803-799-9084 between 9 a.m. - 4 p.m., Monday - Friday.

In the interest of public safety, our physical locations will remain closed to the public until further notice. Library administrators are meeting regularly to evaluate our reopening plans and ensure that the welfare of customers and staff remain at the forefront of our plans to serve the community during this time.

Safety Measures:

For your safety and ours, we are…

  • Limiting in-person services to locations with Pick-up windows.
  • Requiring staff to wear face masks or cloth coverings.
  • Regularly cleaning our facilities and hard surfaces including tabletops, door handles, etc. based on CDC recommendations.
  • Isolating all returned materials for a minimum of 72 hours prior to recirculating them into the collection. 

We also ask that you…

  • Wash your hands regularly and/or use hand sanitizer prior to your visit. 
  • Stay home if you are feeling unwell. 
  • Stay in your vehicle so that we can continue to practice social distancing. 
  • Call ahead if you need reasonable accommodations or one-on-one assistance.
  • Return items to our exterior book drops to limit handling.

We will be sure to keep customers informed of any updates. Please continue to check RichlandLibrary.com as well as our Facebook, Twitter or Instagram accounts for the latest library news; trusted resources; and digital entertainment and educational recommendations. 

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.

 


Updated: 1 p.m. on Tuesday, June 23, 2020

Starting Wednesday, June 24, Richland Library will begin offering limited services for all customers at four library locations from 3 - 6 p.m., Monday - Saturday. 

Available Services Include:
  • Drive thru pick-up of holds* from BallentineNortheastSandhills and St. Andrews 
  • Materials return via book drops at all 13 locations.
  • Online programming through RichlandLibrary.com
  • One-on-one phone assistance for job seekers and small businesses (803-799-9084)
  • One-on-one phone assistance for social services (803-799-9084)
  • One-on-one phone assistance for readers' advisory and research questions (803-799-9084)

* The ability to place a maximum of 15 items on hold through RichlandLibrary.com  will be reactivated on June 24. If you have questions about how to place items on hold, selecting a pick up location, or where you are in the queue for an item, please call 803-799-9084 between 9 a.m. - 4 p.m., Monday - Friday.

In the interest of public safety, our physical locations will remain closed to the public until further notice. Library administrators are meeting regularly to evaluate our reopening plans and ensure that the welfare of customers and staff remain at the forefront of our plans to serve the community during this time.

Safety Measures:

For your safety and ours, we are…

  • Limiting in-person services to locations with Pick-up windows.
  • Requiring staff to wear face masks or cloth coverings.
  • Regularly cleaning our facilities and hard surfaces including tabletops, door handles, etc. based on CDC recommendations.
  • Isolating all returned materials for a minimum of 72 hours prior to recirculating them into the collection. 

We also ask that you…

  • Wash your hands regularly and/or use hand sanitizer prior to your visit. 
  • Stay home if you are feeling unwell. 
  • Stay in your vehicle so that we can continue to practice social distancing. 
  • Call ahead if you need reasonable accommodations or one-on-one assistance.
  • Return items to our exterior book drops to limit handling.

We will be sure to keep customers informed of any updates. Please continue to check RichlandLibrary.com as well as our Facebook, Twitter or Instagram accounts for the latest library news; trusted resources; and digital entertainment and educational recommendations. 

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.

Updated: 9:30 a.m. on Wednesday, June 17, 2020

In the interest of public safety, all Richland Library locations remain closed with the exception of limited holds pick-up for customers with holds placed prior to March 16. 

This trial service is being offered exclusively at our locations with Pick-up Windows including Ballentine, Northeast, Sandhills and St. Andrews from 3 – 6 p.m., Mondays - Saturdays. Library staff are in the process of contacting those customers individually to arrange for pick-up.

Since March, we’ve been working through decisions and processes that will ensure the safety of our customers and staff. We now have those processes, supplies and training in place to limit contact while safely providing physical materials to customers.

Like many cultural and municipal organizations in Richland County, we’ll continue using CDC guidelines as our roadmap, and monitoring conditions in the communities we serve before making additional decisions about expanding services.

Safety Measures:

For your safety and ours, we are…

  • Requiring staff to wear face masks or cloth coverings.
  • Regularly cleaning our facilities and hard surfaces including tabletops, door handles, etc. based on CDC recommendations.
  • Isolating all returned materials for a minimum of 72 hours prior to recirculating them into the collection.

We also ask that you…

  • Wash your hands regularly and/or use hand sanitizer prior to your visit.
  • Stay home if you are feeling unwell.
  • Stay in your vehicle so that we can continue to practice social distancing.
  • Call ahead if you need reasonable accommodations or one-on-one assistance.

We look forward to connecting you and your families with physical books, movies and music soon. Please continue to check RichlandLibrary.com as well as our Facebook, Twitter or Instagram accounts for the latest library news; Summer Learning Challenge events; trusted resources; and digital entertainment and educational recommendations.

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.


Updated: Noon on Thursday, June 4, 2020

While we cannot give a specific reopening date at this time, please know that we are pursuing this goal carefully and thoughtfully. 

Behind the scenes, we’re working through decisions and processes that will ensure the safety of our customers and staff, and like many cultural and municipal organizations in Richland County, we’re using CDC guidelines as our roadmap, and are continuing to monitor conditions daily in the communities we serve.

We realize the decision to keep all 13 library locations and our bookdrops closed is disruptive and apologize for the inconvenience. 

While our physical locations are closed…

We are offering services online and over the phone to help customers with urgent needs; and have been working with partners like Senior Resources to distribute meals to seniors from our parking lots and the school districts to get books into the hands of at-risk students. 

We also hope you’ll…

Visit us at RichlandLibrary.com to check out: 

• Online storytimes, performances, book groups and more
• Employment and Small Business Help
• Our robust digital collection of books (Overdrive | CloudLibrary), movies (Kanopy | Hoopla), and music (Freegal)
• Our 2020 Summer Learning Challenge

Call us at 803-799-9084 for: 

• One-on-one phone assistance for job seekers and small businesses
• One-on-one phone assistance for social services
• General Information and updates

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.


Updated: Noon on Friday, May 8, 2020

In the interest of public safety, Richland Library locations remain closed until further notice. We realize this decision is disruptive and apologize for the inconvenience.
 
Library administrators are meeting regularly to evaluate our reopening plans and ensure that the welfare of customers and staff are at the forefront of our plans to serve the community during this time.
 
We are continuing to receive guidance from the Centers for Disease Control and Prevention (CDC), the South Carolina Department of Health and Environmental Control (SC DHEC), the South Carolina Governor’s Office, Richland County Government Offices and the City of Columbia Government Offices. 

We will be sure to keep customers and staff informed of any updates. Please continue to check RichlandLibrary.com for the latest library news; trusted resources and coronavirus information; and digital entertainment and educational recommendations.

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.


Updated: 6 p.m. on Sunday, March 15, 2020

Richland Library is committed to welcoming and serving the community while also offering a safe environment for both customers and staff. 

Based on the growing numbers of reported cases, involving the coronavirus (COVID-19), in South Carolina and across the country, all 13 Richland Library locations will be closed temporarily starting Monday, March 16. 

For customers who have borrowed library materials in your possession, we are extending loan periods during this time, so you do not need to return materials until we are back in full operation. 

For customers with limited access to high-speed internet or broadband services, our WiFi will remain on and does extend to areas outside of 12 of our 13 library locations with the exception of Richland Library Sandhills.

Additionally, our digital resources are always available to download to your e-Ready device. With the touch of a button, you can have both entertainment and educational opportunities at your fingertips like:

We will be sure to keep customers and staff informed of any updates. Please continue to check RichlandLibrary.com for the latest library news; trusted resources and coronavirus information; and digital entertainment and educational recommendations.

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.


Updated: 6:30 p.m. on Friday, March 13, 2020

Richland Library is committed to welcoming and serving the community while also offering a safe workplace. We are aware of the growing numbers of reported cases, involving the Coronavirus, across the country, and we do not take this health threat lightly. 

Beginning Monday, March 16, all in-person library services other than materials pick-up will be suspended at all 13 library locations. 

While all library locations will be open normal operating hours, there will be no prolonged use of the library including computer use, meeting room use, program attendance or extended browsing. 

Customers are encouraged to:

  • expedite browsing
  • use self-checkout 
  • take advantage of our holds pick-up windows at Ballentine, Northeast, St. Andrews and Sandhills when applicable

For customers who have borrowed library materials in your possession, we are extending loan periods during this time, so you do not need to return materials until we are back in full operation. 

Additionally, the Garden Level entrance and Café at Richland Library Main will be closed to customers, and all library outreach services have been suspended to help protect vulnerable populations. 

We will be sure to keep customers and staff informed of any updates. Find trusted resources and Coronavirus information, here

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.

 


Updated: 10 a.m. on Friday, March 13, 2020

Richland Library is committed to welcoming and serving the community while also offering a safe workplace. We are aware of the growing numbers of reported cases, involving the coronavirus, across the country, and we do not take this health threat lightly. 

At this time, all 13 Richland Library locations are open and operating normal hours. 

As we continue to monitor information from the CDC, SCDHEC, SC Governor’s Office and Richland County regarding COVID-19, here’s how we’re adjusting our regular practices and services in response: 

  • We're cleaning and sanitizing all libraries as much as possible.
  • We're also making hand gel sanitizers available for library users.
  • As an added level of precaution, Richland Library is removing all toys, Legos and kits from the children’s area of all libraries.
  • We're modifying outreach services to limit activities on our Learn Freely Bus. 
  • We're modifying by request our Books to You homebound services, which take place at adult group homes as well as in individual homes.
  • We are beginning the process of postponing/canceling larger library events on a case-by-case basis. Our website will note events that are postponed or canceled.

We will be sure to keep customers and staff informed of any updates. Find trusted resources and coronavirus information, here

Please remember that COVID-19 is not connected to race, ethnicity or nationality. Stigma will not help fight the illness. Sharing accurate information from trusted sources is critical to reduce misinformation.