Mindless
Why Smarter Machines Are Making Dumber Humans
Washington : Basic Books, 2014.
Format: Ebook
Related Information: http://myrcpl.lib.overdrive.com/ContentDetails.htm?ID=95B8F39E-7602-41ED-A6C5-70F050B745A6
Description: 1 online resource (241 pages)
We live in the age of Computer Business Systems (CBSs)?the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. An.
Contents:
Introduction: Toward a New Industrial State; 1. Inside the Belly of the Beast; 2. Walmart and Amazon; 3. A Future for the Middle Class?; 4. Managing the Human Resource; 5. The Case of Goldman Sachs; 6. Emotional Labor; 7. The Military Half; 8. The Nuclear Half; 9. The Chinese Model; 10. Any Way Out?; Notes; Acknowledgments; Index
ISBN:
9780465069743
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Call Number | Location | Shelf Location | Status |
Main (Downtown) | In |
Ebook
Description based upon print version of record.
Electronic resource.
Electronic resource.